This is a User Agreement between the user (User referred to as “you”) and Nr Ltd TA: Al Safa Travels(“us”). Please read these terms and conditions of use before using AL SAFA TRAVELS’s website and making any booking.

You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking.

All correspondence relating to customer service or your booking should be sent by post to: Customer Relations, NR LTD T/A: Al Safa Travels, 467 Romford Road, London E7 8AB or via email at [email protected]

01. Your Contact

A ‘booking’ means any order for products you make on our Site which is accepted by us. Acceptance will be made by Al Safa Travels and a contract concluded when we have received full payment from you and sent a confirmation email from AL SAFA TRAVELS. All travel products featured on the Site are subject to availability.

AL SAFA TRAVELS STRONGLY RECOMMENDS THAT YOU TAKE OUT ADEQUATE INSURANCE COVER FOR YOUR ENTIRE HOLIDAY.

Flights

Please note that majority of flights and packages/hotels advertised are non-refundable, unless otherwise stated. If in doubt, please email [email protected] or call us on 0208555 5526. Please note that in relation to air fares there are additional terms specific to that fare. For example, ‘economy restricted’ tickets are normally non-changeable and non-refundable. Flights must be used in the order set out in your itinerary – e.g. a failure to use the outbound flight or first stage of a journey will invalidate the entire ticket.

Please note that, in relation to flight tickets, the recommended minimum check-in time is 3 hours prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While AL SAFA TRAVELS, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. AL SAFA TRAVELS has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

AL SAFA TRAVELS is not responsible for the costs of any transfers between airports or terminals that you may incur.

Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off.

The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

Hajj Conditions

Bookings

we strongly advise that every passenger understands all the terms & conditions of the trip, the booking form must be completed signed and dated. All of the required documents must be submitted.

Cancellation

• If a passenger needs to cancel their booking they will need to inform us immediately alongside an written proof via email or post, the first 2000 deposit non-refundable,
• Prior 60 Days of departure 80% from the package cost
• Prior 30 Days of departure 90% from the package cost.

Visa and Tickets

1. No liabilities will be accepted by AL SAFA TRAVELS in the event of a visa being reused by the Saudi Consulate.
2. In the event of any unforeseen circumstances if the flight delays or even cancelled by the airlines, AL SAFA TRAVELS will not take any further responsibilities, however we will contact the airlines to assist our customers and provide support.
3. All travel documents will be given before 48 hours of departure.
4. Al SAFA TRAVELS will not be responsible if any luggage is lost or stolen, passengers will need to liaise with the Airlines.

Accommodations

All accommodations are shared and will be provided as specified at the time of booking, AL SAFA TRAVELS reserves the right to make changes in accommodation if it becomes mandatory, the choice of rooms will be setup by the Management Team. Any changes will be notified prior to the effect. AL SAFA TRAVELS will not be liable for any loss of personal valuables, Services in Saudi Arabia such as Tents in Mina and Arafat are provided by the Ministry of Hajj, however the Ministry does not provide anything in Muzdalifa.

Meals

All meals (Lunch & Dinner) will be provided in Makkah and Madinah in the best form of hygiene. In Mina & Arafat we will provide light food (timing is not fixed). There are no food facilities in Muzdalifa.

Transportations

Please make a note that the completion of immigrations & other formalities could take up to 5/8 Hours. All Transportationsduring the days of Hajj are provided by the Hajj Ministry, there will be no transportation as on 10 Zul Hijjah from Muzdalifa to Mina then Mina to Makkah, as the ministry of hajj are unable to provide transport – please note pilgrims will be responsible for their own transport. 10/11/12 of Zul Hijjah we do not proide any transport from Muzdalifa to Mina, Mina to Jamarat, Jamarat to Mina /Makkah, Makkah to Mina.As all transport is provided by the ministry there is no set time. Due to road restrictions sometimes bus will not reach front of the hotel so walking may be required.

Health

AL SAFA TRAVELS will not be liable for pilgrims falling ill due to their physical condition. Hajj health services will be provided by the Hajj Ministry. In case of death the deceased will be buried according to the Saudi regulations and reparations of the bodies are not possible.

End of Hajj Conditions

General

as part of the booking process for flight tickets you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline in charge of your frequent flyer programme if you are unsure of its terms and conditions.

In relation to the ‘special requests‘ options relating to any product (e.g. meals, disabled facilities, child seats etc.), AL SAFA TRAVELS does not guarantee any such requests but will pass these requests on to the Airlines. It is your responsibility to confirm with the Airlines whether such special requests can be fulfilled.

02. DELIVERY OF YOUR TICKET E-TICKETS

the ticket will be sent to you via e-mail. AL SAFA TRAVELS rely on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number.

In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. In exceptional circumstances, AL SAFA TRAVELS may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.

Please note that you may be required to produce your booking number and/or confirmation email to the relevant Airlines as evidence of your booking.

03. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

The following applies to all tickets booked via our Site: Your ability to cancel or modify a booked travel product, and the method for doing so, will depend on the specific Airline’s terms and conditions. It therefore may not be possible to cancel or modify your tickets or there may be specific requirements you will have to meet. For flight bookings amendments (subject to airlines terms and conditions), please call AL SAFA TRAVELS head office on 0208555 5526 or email [email protected]

AL SAFA TRAVELS may not be able to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being cancelled by the airline and therefore render the ticket non-refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone AL SAFA TRAVELS and obtain written email confirmation to that change before electing not to travel on the original flight. In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), AL SAFA TRAVELS reserves the right to charge you an administration fee of £35.00 per ticket to cover the administration costs incurred by AL SAFA TRAVELS. These charges do not include any charges made directly by Airlines. Credit card fees and booking fees are non-refundable in the event of cancellation.

If you have used an e-voucher or received a discount when making a booking on the Site, you agree that you have read and accept the e-voucher or discount terms and conditions. Should you make any change to a confirmed booking which was originally made using an e-voucher or discount that e-voucher/discount will become invalid and you may be charged an amount equal to the value of the e-voucher/discount used.

If any global disaster should happen and the ministry of Saudi or UK government or any other legal companies cancel or suspend any flights or bookings, we reserve the right to refund the amount only after receiving either payment or confirmation by the authorised persons who processed the cancellation.

04. PAYMENT

Full payment for all ticket is required at the time of issuing the ticket. The card holder must be a traveller in that booking for which the payment has been made. Third party credit card payment is not allowed for your booking.

Before payment is received in full, AL SAFA TRAVELS is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. AL SAFA TRAVELS is an IATA Ticketing Agent – your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted.

Payment can be made by all major debit and credit cards (Visa, Mastercard, American Express and Dinners Card) as detailed on the Site. AL SAFA TRAVELS reserves the right to charge you in addition for any handling fees we incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. AL SAFA TRAVELS reserves the right to pass on any charges relating to card charge backs.

Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.

REFUND: Refunds will be processed to the form of payment (card) used at the time of booking. A £50 administration fee per ticket, in addition to airline cancellation penalties will deduct from refundable value (if any). Please note that majority of flights and packages/hotels advertised are non-refundable, unless otherwise stated. If in doubt, please email [email protected] or call 0208555 5526

05. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

It is your duty to check that you are holding valid passport and visa for the country you are travelling to.

Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal please visit the UK Passport website at www.ukpa.gov.uk. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.

The name on the passport must match the name on the ticket; otherwise you may not be able to travel. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation. Also there could be a charge for that.

If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.

Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy or consul office well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the ‘Health Advice for Travellers’ section of the Department of Health’s website at www.dh.gov.uk or speak to their GP. Non-British Citizens should make enquiries at their own country’s Department of Health or similar advisory body.

06. OTHER GENERALLY APPLICABLE TERMS

Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, please log on to http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm

Liability of AL SAFA TRAVELS

AL SAFA TRAVELS does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.

Where AL SAFA TRAVELS is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).

AL SAFA TRAVELS will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.

Queries and Complaints relating to your Booking

Please contact our customer affairs team, if you have any other enquiries or complaints relating to your booking prior to departure.

APIS

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to AL SAFA TRAVELS and consent to AL SAFA TRAVELS passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).

Customer Behaviour

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel your booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

Use of the Site

The Site is provided on an ‘as is’ and ‘as available’ basis. AL SAFA TRAVELS does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. AL SAFA TRAVELS does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

Information on the Site

AL SAFA TRAVELS offers all of the general information on the Site for purposes of guidance only. Please note that AL SAFA TRAVELS may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, AL SAFA TRAVELS does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

AL SAFA TRAVELS does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention.

User Obligations

you agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. You must be 18 years of age or over and have legal capacity. You warrant that all information you provide about yourself or members of your household shall be true and accurate. The Site must not be used for speculative, false or fraudulent bookings. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

Denial of Access

AL SAFA TRAVELS reserves the right to deny access to the Site at any time without notice.

Links to Third Party Web Sites

The Site may contain hyper links to external web sites owned and operated by third parties. AL SAFA TRAVELS has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by AL SAFA TRAVELS. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

Force Majeure

AL SAFA TRAVELS shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting AL SAFA TRAVELS or its suppliers.

Copyright and Trademarks

The copyright and all proprietary rights in the Site and all content are reserved by AL SAFA TRAVELS. The material contained within the Site is the property of AL SAFA TRAVELS or its affiliates unless identified as belonging to third parties. The name AL SAFA TRAVELS and any other marks, logos and graphics of AL SAFA TRAVELS displayed on the Site are registered trademarks of AL SAFA TRAVELS or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.

You are not granted any right or licence to use any trademarks.

Privacy Policy

the terms of the AL SAFA TRAVELS Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by AL SAFA TRAVELS and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the AL SAFA TRAVELS Privacy Policy.

Security Policy

AL SAFA TRAVELS uses secure technology in order to safeguard personal information and financial transactions. AL SAFA TRAVELS complies with the procedures and security standards as further set out in the AL SAFA TRAVELS Security Policy.

ATOL 3893

The flight booking we make are ATOL Protected by the Civil Aviation Authority, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.

Changes to Terms and Conditions

AL SAFA TRAVELS reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Governing Law

This User Agreement is between you and AL SAFA TRAVELS and is governed by the laws of England and Wales. The Site is offered to you by AL SAFA TRAVELS Worldwide Limited, whose registered office is 467 Romford Road, London E7 8AB and company registration, no 2805109. Please note that all correspondence regarding customer service should be sent to Customer Relations, AL SAFA TRAVELS 467 Romford Road, London E7 8AB.